Crowcon Support
Gas Detection Instruments Product Support
Product Support
Gas Detection
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Crowcon products monitor for flammable gases, oxygen and an extensive range of toxic gases meeting the safety monitoring requirements of a broad range of different industries.
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Crowcon Gas Detection Support
Welcome to the Crowcon Support Website.
This site has been designed to fully support both our customers and network of agents worldwide.You can access a wealth of technical information including product manuals, software and certification files.
Should you experience any difficulty with our products please tell us by completing the Concern Note Form or if a warranty claim please complete the Warranty Claim Form
Should you require further technical support or experience any difficulties with this site, please contact our support team using the Contact Us tab.
Remote Software Support - If you have been asked to download the remote support application, please click on the "Remote Support" icon below.
Product Advisories
'In line with our trusted status to provide maximum protection to users of Crowcon equipment, we may occasionally issue notices regarding updated advice on use, servicing or performance.
Please click here for more informationNotices and Special Information
Water industry worker hospitalised after using competitor's detector with inappropriate alarm settings
Demonstrating their commitment to safety, one of Crowcon's large water industry users has shared an internal safety alert with Crowcon to help demonstrate the vital role that gas detectors play in their industry. One of their contractors was briefly hospitalised after inadvertently being exposed to hydrogen sulphide gas but has made a full recovery.
In the subsequent accident investigation it was discovered that the competitors unit alarm levels were set at 5 times those normally used by the company, meaning that the worker was inadequately protected against the harmful levels present. The company reiterates the importance of setting alarm levels at the correct level, as Crowcon units are, and that Crowcon is their preferred supplier. Click here for more information.